I love the new lady Jessie in the office she is so sweet and understanding. My daughter lost her daughter and Jessie was so helpful. I am so glad they replaced the other lady because she was so rude and looked down u. I have 2 other graves in Graceland and the headstone on the one I had put a work order in for 2 years and till it got fixed thanks to Jessie she had it taken care of in a week. So thankful for her. Thank u Jessie for being there for my family and I at the most difficult times in our life.